"The early World Wide Web - Web 1.0 - was all about information. It was a way for people to find pieces of data more easily than ever before. But Web 2.0 is something different. It's about collaboration rather than information. It's about networking, sharing, organizing, reaching out to one another.
Our government today is still in 1.0 mode. You can go to SF311.org and get information about trash pickup, road work, streetlight repair. You can go to the Web sites of different government departments and download documents, applications, reports. But we haven't yet reached Government 2.0 - the collaboration stage, in which businesses and social networks are operating today. That's the stage we have to get to in order to innovate our way out of this mess: We have to engage the collective wisdom of people outside of government, rather than just relying, as we always have, on those who work within the monolith."
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